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Customer Service

Shipping & Delivery

Below is a summary of our delivery options.

United Kingdom & Channel Islands

All items are normally despatched within one working day of placing your order, Special Delivery orders placed for UK delivery before midday, Monday to Friday, are despatched on the day of order.

Delivery Type Cost Despatched Service Service Description
Click & Collect £0.00 n/a RYS are based in Watford, London. If you prefer to collect RYS will contact you after your order is confirmed to arrange a collection time n/a
Standard Delivery £3.95 Within 1 working day Royal Mail 2nd Class signed for 2-4 days
Special Delivery £7.25

Same day
(if before midday)

Royal Mail Special Delivery Guaranteed 1pm next day delivery*

 

* Orders placed by midday Monday to Thursday will be delivered before 13:00 the next day, orders placed before midday on a Friday may be delivered on either Saturday or Monday.

Any items sent by post that have not arrived within 14 working days after despatch, will be considered lost and RechargeYourSkin.com will offer you either a full refund or to wait for the same item to be posted to you again.

 

Rest of World

RechargeYourSkin do not currently post to countries other than the United Kingdom & Channel Islands.

 

Privacy & Security

See our Privacy & Security policy page for full details.

 

Returns & Replacements

Should you wish, you can return items to Recharge Your Skin for a full refund. Items can only be returned if they are unopened, unused and in a re-saleable condition with all tamper resistant seals and packaging intact and unopened. Items must be returned within 21 days of despatch. If you wish to return or replace an item please complete the returns section on the despatch paperwork you received with your order and return to the address below.

Recharge Your Skin
5 Oakhurst Place, Cherrydale, Watford, Hertfordshire, WD18 7UP

Recharge Your Skin cannot be held responsible for any items returned without proof of posting. Returns are processed within a few days of receiving the goods back. Refunds can take up to 10 days to show on your account. We will refund you by the same payment method used to make the original order.